Page 8 - RRU Student Handbook

RRU online
Computer Services
Computer Services is the point of contact for all campus technical support. Computer Services personnel act to e ciently resolve problems or facilitate their resolution. They are located on the second oor of the Millward building, but services are also o ered via online service requests, email and telephone.
Services provided to students include:
RRU computer/email accounts
RRU campus lab computing equipment RRU data network and internet
RRU phone services
RRU network printing and copying
Please visit the Computer Services website for troubleshooting tips, resources, hours of operation and other useful information. Computer Services can serve you faster if you request assistance online!
Online Service Requests:
computerservices.royalroads.ca/get_help
Contact Information:
Request a transcript
Submit an application to attend convocation
Your MyAdmin account is separate from the student account you will use to access your RRU courses (Moodle) and e-mail during your program. While your RRU course account will expire after you complete your course, your MyAdmin account will not! Your MyAdmin account can be used to access an ever growing number of services on-line during and after your course work.
both MyRRU and MyAdmin are designed to assist you prior to your program and beyond, as a student and as a proud RRU alumnus.
Your Computer Account
Your computer account provides you with access to online services at RRU. before your classes begin, you will receive your RRU username and password via email. You will need these in order to access your course material, and other things.
While enrolled in classes at RRU, your account will provide you access to:
A variety of online student services including: tuition payments, address changes and statement of grades
Your RRU email account
Your online courses
RRU web communities
Shared team and workgroup les The RRU Library databases and electronic books
Please note: Your computer account can be frozen if there
is an outstanding balance on your student account, or if there is an issue that needs to be addressed.
Your computer account will expire 15 days after convocation, and Computer Services will send an automated reminder to remove your les before the expiry date.
Email Phone Toll Free Web
computerservices@royalroads.ca 250-391-2659
1-866-808-5429 computerservices.royalroads.ca
MyRRU and MyAdmin
MyRRU is the gateway into your online community at Royal Roads University. This is an interactive website that o ers a collective space for news, information and services for all students in all programs.
Through MyRRU you can access a variety of online resources (including new Student Orientation) that will support you through your academic journey. You will also have the opportunity to engage with the broader RRU community through MyRRU Groups. (Please refer to page 2 for more information).
MyAdmin, (which can be accessed through MyRRU), is a site where you can manage your individual account. Through MyAdmin you can:
Upload a photo for your RRU student iD card (Please refer to page 5 for more information) Change contact information e.g. mailing address, e-mail address, phone number Request a statement of grades
6
“Two years ago I entered into the MA in Leadership program at RRU. I thought I would be getting an in-depth education
that would allow me to advance in my career. What I ended up with
is a new beginning to
my outlook on life and purpose. The program
at RRU changed the way
I view the world, and hopefully the way the world views me. As the rst totally blind learner at RRU I had a challenge ahead of me; to help the university learn the best ways to accommodate a student with a visual disability. The sta and faculty
at RRU were up to the challenge and along the way I have made friends who have supported my learning. RRU is open
to new and innovative ideas and challenges.
The best advice that I
can o er new students is to remember that your education is yours to
own and experience. You make it what it is. The most important thing is to hang on tight and enjoy the ride!”
Diane Bergeron,
master of leadership ‘09