Page 11 - Continuing Studies Calendar 2012-2013

Facilitator: Jennifer Walinga. See bio on page 51.
Length: 1 day
Dates: Wed, Oct 17, 2012 or Tue,
May 7 or Tue, May 14, 2013
Times: 9am – 5pm
Cost: $195 (tax exempt)
Best to Register by: Wed, Oct 3, 2012 or Tue, Apr 23 or Tue, Apr 30, 2013
Customer Service Management
(Nov) PABS2792, (Mar) PABS2793, (May) PABS2794, (Jul) PABS2795
While working on the frontlines, we are regularly under scrutiny to perform in dif cult circumstances and environments, and often
under pressure. We can create a culture of best practices of customer service, honouring those who do the work and those who request the service while meeting the needs
and objectives of each in an economy that tends to place a higher value on nancial, rather than social or environmental, bottom lines.
Facilitator: Brenda Robinson. See bio on page 49.
Length: 3 days
Dates: Mon, Tue & Wed, Nov 19,
20 & 21, 2012 or Wed, Thu & Fri,
Mar 20, 21 & 22 or Wed, Thu & Fri, May 8, 9 & 10 or Mon, Tue & Wed, Jul 15, 16 & 17, 2013
Times: 9am – 5pm
Cost: $595 (tax exempt)
Best to Register by: Mon, Nov 5, 2012orWed,Mar6orWed,Apr24or Mon, Jul 1, 2013
Dealing with Dif cult People
(Nov) PABS2781, (Feb) PABS2782, (Jul) PABS2783
The issues and emotions surrounding unresolved con icts and disputes often results in hostility and
a substantial amount of unproductive time. Effective resolution is essential to establishing a positive, constructive, results-oriented work environment. In this workshop, you will learn effective skills to manage stress and coping strategies to help you work through the inner politics and misunderstandings that often lead to con ict, arguments, and disputes.
Facilitator: Brenda Robinson. See bio on page 49.
Length: 1 day
Dates: Fri, Nov 23, 2012 or Thu, Feb 28 or Fri, Jul 12, 2013
Times: 9am – 5pm
Cost: $225 (tax exempt)
Best to Register by: Fri, Nov 9, 2012 or Thu, Feb 14 or Fri, Jun 28, 2013
Developing and Understanding of Protocols in Respect of First Nations Ways PABS2797
This professional development workshop introduces individuals, representatives
of government, NGOs, and businesses to traditional Coast Salish social and governance
protocols. Discover practical knowledge to help foster more respectful working relationships with local First Nations communities, groups, and individuals. You will learn where and how to initiate dialogue, develop trust, and nd a common approach to a respectful future.
Facilitator: Charlene George. See bio on page 44.
Length: 6 hours
Date: Fri, Feb 22, 2013
Time: 10am – 4pm
Cost: $135 (tax exempt)
Best to Register by: Fri, Feb 8, 2013
Developing High Performance Teams
(Oct) PABS2786, (Feb 7) PABS2787, (Feb 12) PABS2788, (May) PABS2789, (Jun) PABS2790
Today’s era of "do more with less" brings expectations
and demands greater than ever before. There’s no room for people to just do their jobs; instead, we must pull together to get the work done as a team. The resiliency and strength of our teams revolves around the collective’s ability to reach consensus, make sound decisions, and foster the required communication skills to work as one high performance team.
Facilitator: Brenda Robinson. See bio on page 49.
Length: 1 day
Dates: Fri, Oct 5, 2012 or Thu, Feb 7 or Tue, Feb 12 or Fri, May 24 or Mon, Jun 10, 2013
Times: 9am – 5pm
Cost: $250 (tax exempt)
Best to Register by: Fri, Sep 21, 2012 or Thu, Jan 24 or Tue, Jan 29 or Fri, May 10 or Mon, May 27, 2013
Emotional Intelligence Level I (Oct) PABS2828, (Mar) PABS2829, (May) PABS2830, (Jun) PABS2831
As the pace of change and demands increases in our work lives, our ability to handle our emotional states becomes more important. This introductory course examines your current Emotional Intelligence (EI) and shows you how to harness EI skills
to achieve your professional goals and nd success in
the workplace. A complete personal EI pro le (the BarOn EQ-i) is included. Please visit the website for a suggested text book.
Facilitator: Paul Mohapel. See bio on page 48.
Length: 1 day
Dates: Tue, Oct 9, 2012 or Thu,
Mar 7 or Wed, May 22 or Mon,
Jun 17, 2013
Times: 9am – 5pm
Cost: $265 (tax exempt)
Best to Register by: Tue, Sep 25, 2012 or Thu, Feb 21 or Wed, May 8 or Mon, Jun 3, 2013
250.391.2600 Ext. 4801 or Toll Free 1.866.890.0220 | cstudies.royalroads.ca
Royal Roads University Continuing Studies 2012-13 9