Page 15 - Professional and Continuing Studies Calendar, Fall 2018
P. 15

Dealing with Difficult Situations on the Front Line Does it seem that you are dealing more with difficult people or have people become more difficult to deal with? We all need better toolkits. Learn to be responsive instead
of reactive and support people in moving towards solutions using the 8 -D formula: Diffuse, Discuss, Divert, Deal, Direct, Distract, Disarm and Disengage.
Facilitator: Brenda Robinson Length: 1 day
Date: Wed, Feb 6, 2019 Time: 9am-4:30pm
Cost: $249 + applicable taxes
Design Thinking
This two-day interactive workshop explores the principles and methods of Design Thinking. You will use Design Thinking methods to work on the design challenge “How might we cultivate innovation in our life and work?” You will also be guided in selecting a suitable challenge of your own then develop a plan to address it. By the end of the workshop, you will understand how Design Thinking provides an answer to the ambiguity and uncertainty synonymous with 21st-century life and work.
Facilitator: Dave Whittington Length: 2 days
Date: Mon, Nov 5 and Tue, Nov 6, 2018 Time: 9am-4:30pm
Cost: $549 + applicable taxes
Designing an
Effective Performance Management System
An effective performance management process is one of the HR manager’s most important challenges. Without valid performance feedback, neither employees nor the organization can reach their full potential. This course will help you reach that fine balance between maximizing performance and providing feedback that employees value. Through lecture and in-class exercises, this course will help you design and implement a performance management system that conforms to your organization’s strategic HR requirements. Topics include: measurement validity, rating scale design, coaching/feedback, assessment against objectives, critical incidents and team-based performance appraisal.
Facilitator: Larry Shetzer
Length: 2 days
Date: Mon, Nov 26 to Tue, Nov 27, 2018 Time: 9am-4:30pm
Cost: $325 + applicable taxes
Developing Personal Resilience
Resilient people demonstrate greater comfort with change, are more apt to bounce back from adversity and establish sustainable boundaries and work/life rhythms. In this experiential course,
you will explore different and insightful approaches to build resilience into your busy schedule. Learn practices that are easy to grasp, realistic to apply and actually work. Start living a more resilient life.
Facilitator: Tammy Dewar
Length: 4 weeks (ONLINE)
Date: Mon, Nov 12 to Sun, Dec 9, 2018 Time: Asynchronous
Cost: $499 + applicable taxes
Emotional Intelligence
in the Workplace
As the pace of change and demands increase in our work lives, our ability to handle our emotional states become more important. Emotional Intelligence (EI) has been linked to leadership and managerial success in the workplace. This introductory course gives you a sense of how well you are currently functioning and how you can harness EI skills to attain your professional goals.
A complete personal EI profile (the BarOn EQ-i 2.0) is included.
Facilitator: Paul Mohapel
Length: 1 day
Date: Fri, Nov 30, 2018 or Fri, Mar 1, 2019 Time: 9am-4:30pm
Cost: $325 + applicable taxes
Essential Skills Series:
Program Evaluation
The Essential Skills Series is a four-day workshop that equips participants to enter and participate in the evaluation field. Graduates will be able to describe core evaluation concepts – from the uses and benefits of evaluation through data collection to standards – and gain experience in core evaluation practices. The Essential Skills Series, completely re-designed in 2014 by the Canadian Evaluation Society, incorporates state-of-
the-art thinking and modern adult learning principles. This course is geared towards individuals who are new to evaluation. Prior knowledge of evaluation or social science research methods is not required.
Facilitators: Russell Graham
Length: 4 days
Dates: Tues, Nov 6 to Fri, Nov 9, 2018 or Tues, Apr 23 to Fri, Apr 26, 2019
Time: 9am-4:30pm
Cost: $1,199 + applicable taxes
Governance Excellence:
Aligning Expectations
Vehicles with poor wheel alignment waste energy and may even veer off the road. Governing Councils and Boards also need continuous alignment of expectations. Join appointed, elected and management colleagues from government, corporate and non-profit agencies to develop good governance checklists, conduct regular check-ins and implement preventive and remedial strategies. Participants will leave the session with tools and strategies to enhance strategic, policy and service alignment in their organization.
Facilitator: Gordon A. McIntosh Length: 2 days
Date: Mon, Jan 14 and Tue, Jan 15, 2019 Time: 9am-4:30pm
Cost: $549 + applicable taxes
Influencing & Negotiating with Impact
In this course, participants will build their critical capacity to influence others, putting themselves in position to get noticed as exemplary leaders and contributors in
their workplace; to excel in their careers;
and effectively influence and negotiate
with stakeholders. The course begins with an exploration of influencing behaviours
and concludes with an opportunity for participants to practice their influencing skills with feedback from others. Participants will discuss their own challenges in influencing others effectively and set personal goals for enhancing their skills
in this domain.
Facilitator: Carolin Rekar Munro Length: 4 weeks (ONLINE)
Date: Mon, Jan 14 and Tue, Jan 15, 2019 Time: 9am-4:30pm
Cost: $495 + applicable taxes
Royal Roads University Continuing Studies 2018-19 13
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