Page 16 - Continuing Studies Calendar 2012-2013

options, substantially raising the bar for businesses providing customer service. Excellence
in customer service requires increased skills, enhanced con dence, and an attitude that re ects great customer service. In this workshop, you will learn about these new demands
and develop an attitude and approach to address them while focusing on your own strengths.
Facilitator: Brenda Robinson. See bio on page 49.
Length: 1 day
Date: Wed, Feb 13, 2013 Time: 9am – 5pm
Cost: $225 (tax exempt) Best to Register by: Wed, Jan 30, 2013
Strategic Planning That Works: Turning
Vision into Results
PABS2847
This course provides an effective approach to
strategic planning through knowledge and the practical tools necessary to engage
in a full-scale strategic planning exercise within your organization. Learn to identify opportunities and analyze strengths with a focus on
long range goals, short term objectives, and action plans that involve all constituencies by using visioning, articulating values, and developing a clear statement of purpose. Ideal for your whole board or team.
Facilitator: Doug Kerr. See bio on page 46.
Length: 2 days
Date: Thu & Fri, Jan 17 & 18, 2013 Time: 9am – 5pm
Cost: $395 (tax exempt)
Best to Register by: Thu, Jan 3, 2013
Survey Design Workshop PABS2845
Surveys provide a quantitative or numeric description of trends, attitudes, or opinions by polling and examining a sample of the population. Through hands-on experience with online survey platforms, you will learn the ve stages to development and completion of a survey and how to
choose from different types of surveys, considering cost and appropriateness. Please visit the website for required text.
Facilitator: Wendy Rowe. See bio on page 49.
Length: 2 days
Date: Wed & Thu, Mar 27 & 28, 2013 Time: 9am – 5pm
Cost: $325 (tax exempt)
Best to Register by: Wed,
Mar 13, 2013
Survey Design Workshop – ONLINE PABS2846
This is a 3-week online version of the on-campus Survey Design Workshop. Please see full course description above.
Please visit the website for required text.
Facilitator: Wendy Rowe. See bio on page 49.
Length: 3 weeks online
Date: Mon, May 13 – Fri, May 31, 2013 Time: 9am – 5pm
Cost: $350 (tax exempt)
Best to Register by: Mon,
Apr 29, 2013
Talent Management:
Developing Leaders through Intentional Succession Planning PABS2852
Talent management develops leaders from within the organization, ensuring that the right people with the right skills are in the right place, and that they’re engaged and focused on the right activities to achieve targeted results. Successful organizations develop
talent through a culture of wellness; providing learning opportunities, and empowering people to be successful by playing to their strengths. Learn solid succession planning strategies to implement a talent management system
for success.
Facilitator: Paul Mohapel. See bio on page 48.
Length: 1 day
Date: Tue, Jan 29, 2013
Time: 9am – 5pm
Cost: $215 (tax exempt)
Best to Register by: Tue, Jan 15, 2013
Teams That Trust
(Oct) PABS2855, (Apr) PABS2856
Teams that trust are more productive, giving their best work freely while enjoying it; move cohesively and creatively to achieve results, engage in healthy, productive con ict, and commit to shared goals and accountability. To effectively manage human resources, we must understand and develop the factors that cultivate trust on teams. Take a practical and experiential look at the tools and skills required to build
trust within teams across departments and throughout organizations.
Facilitator: Patricia Galaczy. See bio on page 44.
Length: 1 day
Date: Tue, Oct 30, 2012 or Mon, Apr 29, 2013
Time: 9am – 5pm
Cost: $225 (tax exempt)
Best to Register by: Tue, Oct 16, 2012 or Mon, Apr 15, 2013
28 Day Launch Pad to Entrepreneurship (Nov) PABS2850, (May) PABS2851
You dream of being self- employed but you’re not
sure how to start, or you’re freelancing “on the side” and wonder if it could become something more. Our facilitator understands the ins and outs of entrepreneurship, and will share a series of exercises to help you focus your idea and
14 Royal Roads University Continuing Studies 2012-13
PROfESSiONAl AdvANcEMENT