Page 13 - Professional & Continuing Studies Calendar, Fall 2017

Facilitator: Jennifer Walinga
Length: 2 days
Date: Tue, Nov 28 and Wed, Nov 29, 2017 or Tue, May 8 and Wed, May 9, 2018 Time: 9am-4:30pm
Cost: $495 + applicable taxes
Dif cult Conversations
We all dread them – having to confront a challenging co-worker, customer, or friend about a dif cult and uncomfortable issue. Often, we handle the situation very poorly, and it is impossible to completely avoid the person or people involved. This workshop offers insights into the multiple layers beneath each conversation and provides advice for handling these dif cult exchanges in a manner that addresses the core issues. If you’re interested in improving your communication skills and reducing con ict, this workshop will provide strategies to make challenging conversations calmer
and more productive.
Facilitator: Paul Mohapel
Length: 2 days
Date: Tue, Mar 6 and Wed, Mar 7, 2018 Time: 9am-4:30pm
Cost: $495 + applicable taxes
How to Improve Your Writing:
Email, Blogs, Social Media,
and More
Today, many of us nd we are talking through our ngers on keyboards and touch- screens more than we are talking face-to- face and on the phone. This increased
need for writing, both in and out of the
workplace, requires us to improve our writing skills. Strong writing skills lead
to smoother communications and fewer misunderstandings. This highly engaging course will give you the tips and techniques you need to gain con dence in your writing for emails, social media posts, personal blogs and websites. Gather your pens, pencils, laptops and tablets. Let’s get ready to write!
Facilitator: Fiona Prince Length: 1 day
Date: Thu, Oct 19, 2017 Time: 9am-4:30pm
Cost: $249 + applicable taxes
How to Improve Your Writing:
Email, Blogs, Social Media, and More
Today, many of us nd we are talking through our ngers on keyboards and touch-screens more than we are talking face-to-face and on the phone. This increased need for writing, both in and out of the workplace, requires us to improve our writing skills. Strong writing skills lead to smoother communications and fewer misunderstandings. This highly engaging course will give you the tips and techniques you need to gain con dence in your writing for emails, social media posts, personal blogs and websites. Gather your pens, pencils, laptops and tablets. Let’s get ready to write!
Facilitator: Fiona Prince
Length: 3 weeks
Date: Mon, Jun 4 to Sun, Jun 24, 2018 Time: Asynchronous
Cost: $399 + applicable taxes
Meaningful Conversations
So much of what we accomplish together,
or fail to accomplish together, depends
upon how we talk and how we listen. Conversations create our cultures and our relationships. The question, “What can we do, individually and organizationally, to bring more meaning to our conversations?” is one that impacts us all, and one that we will explore together in this one-day practical and experiential workshop.
Facilitator: Patricia Galaczy Length: 1 day
Date: Mon, Sep 18, 2017
Time: 9am-4:30pm
Cost: $325 + applicable taxes
Mediation for Managers:
Increasing Your Con ict Management Competence Managing a diverse group of employees
is a complex and often challenging task. Understandably, the time and energy
spent dealing with employee con ict can
be signi cant and requires competence
and expertise in order to be dealt with effectively. This course will focus on the basic skills managers need to address workplace con icts with ease and pro ciency, including effective communication techniques and mediation skills. Emphasis will be placed on how to act as a neutral third-party in order to achieve peaceful and mutually agreeable resolutions between the employees, including pro-active and reactive approaches for providing healthy work environments.
Facilitators: Brin Hamilton and Eva Malisius Length: 2 days
Date: Mon, Oct 2 and Wed, Oct 4, 2017
or Wed, Apr 25 and Fri, Apr 27, 2018
Time: 9am-4:30pm
Cost: $795 + applicable taxes
Mindful Communication AND Listening
“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernhard Shaw
Integrating the latest science, psychology, and practice, this intensive and customized workshop will help participants ensure effective communication. During two days of practical and experiential learning, we will explore the valuable personal and business rewards of applying the practice of mindfulness to the essential skills of communication and listening.
Facilitator: Patricia Galaczy
Length: 2 days
Date: Thu, Oct 12 and Fri, Oct 13, 2017 or Thu, May 31 and Fri, Jun 1, 2018 Time: 9am-4:30pm
Cost: $295 + applicable taxes
Writing for Business
This course is a must for people who write the following for business: announcements, brie ng notes, decision papers, emails, instructions,
PROFESSIONAL ADVANCEMENT
250.391.2513 or Toll Free 1.866.890.0220 | cstudies.royalroads.ca
Royal Roads University Continuing Studies 2017-18 11