Page 18 - Professional and Continuing Studies Calendar, Fall 2018
P. 18

Service Innovation
in Organizations
Fiscal pressures amidst increasing service demands require policy makers and managers in government, corporate and non-profit agencies to re-examine why
and how they provide services. Learn the steps to ensure organizational capacity matches service delivery expectations – preparing service inventories, articulating expectations, conducting assessments and developing adjustment strategies. You will leave with guidance in coordinating a service excellence effort.
Facilitator: Gordon A. McIntosh Length: 2 days
Date: Mon, Feb 25 and Tue, Feb 26, 2019 Time: 9am-4:30pm
Cost: $549 + applicable taxes
Strategic Succession Management
HR management processes are integral
to maintaining an organization’s stability
as well as its ability to deliver on strategic organizational development initiatives. Leaders and managers work closely with HR professionals to assess current workforce capability and future needs, identify skills and gaps, and create plans to retain high potential high performers. HR planning
is not merely filling a vacancy; strategic succession management involves attracting, supporting, developing and maximizing.
In this course, leaders will learn a variety
of approaches to achieve their human resource objectives.
Facilitator: Various
Length: 4 weeks (ONLINE)
Date: Please refer to website for dates Time: Asynchronous
Cost: $495 + applicable taxes
Strategic Systems Thinking:
The Big Picture
Have you ever wished you could be more strategic or been told you need to be more strategic? The reality is that you can’t act strategically if you don’t think strategically. This hands-on course offers tools to help you think strategically. These tools are designed to help you see the big picture and deepen your understanding of how complex organizations function.
Facilitator: Dave Whittington Length: 1 day
Date: Wed, Apr 24, 2019 Time: 9am-4:30pm
Cost: $325 + applicable taxes
SuperHostTM Foundations of Service Quality
This course is a comprehensive, practical introduction to the principles of providing
a quality service experience. It is ideal for people who are either entering the workforce for the first time or after a significant break or are fairly new at working in a front-line, customer-facing role. The lessons include interactive activities and students will go home with knowledge and skills they can apply to their job right away. Certification from go2hr will be presented to those who complete this one-day course.
Facilitator: Alejandra Huerta Guerra Length: 1 day
Date: Fri, Sep 21, 2018 or Thu, Mar 7, 2019 or Mon, Apr 8, 2019
Time: 9am-4pm
Cost: $199 + applicable taxes
Team Interactive
Planning Process
For those involved in executing projects
and wanting a higher success outcome,
the Project Team Interactive Planning Process (Project TIPP) provides the basis
for communicating the overall execution strategy to all project team members and the basis for the development of detailed work plans and schedules. The process creates
a vision of the overall project wherein the stakeholders work as a team identifying
the scope and risks and decide how they
will be organized and managed. The intent
is to obtain consensus, ownership and commitment by all participants.
Facilitator: Frank Forte Length: 3.5 hrs
Date: Wed, Oct 3, 2018 Time: 1pm-4:30pm
Cost: $119 + applicable taxes
Working Harmoniously
in the Intergenerational Workplace
With five generations working alongside each other – Traditionalists, Baby Boomers, Generation X, Generation Y and Generation
Z – we have not only witnessed a unique synergy of gifts and talents, but also
a spike in conflicts stemming from generational differences in attitudes, priorities, expectations and work styles.
In this course, we will explore how we can harness our own leadership capabilities
at any stage of our career to build and sustain intergenerational connections in the workplace en route to creating a culture of inclusivity, engagement and productivity.
Facilitator: Brenda Robinson or Various
Length: 1 day or 4 weeks (ONLINE)
Date: Fri, Feb 8, 2019 or Please refer to website for dates (ONLINE)
Time: 9am-4:30pm or asynchronous (ONLINE) Cost: $249 + applicable taxes or $495 + applicable taxes (ONLINE)
Workplace Innovation: Cultivating Creative Confidence & Competence Workplace innovation is becoming recognized as being crucial to organizational survival and growth. This workshop introduces participants to the skills and competencies that develop creative confidence and competence. Based on
the foundational course in the Graduate Certificate in Workplace Innovation at Royal Roads University, it provides a high-level overview of the concepts and activities that are part of the nine-week online program.
Facilitators: Dave Whittington Length: 1 day
Date: Wed, Feb 13, 2019
Time: 9am-4:30pm
Cost: $325 + applicable taxes
Workplace Innovation:
Strategy & Culture
Organizations often identify innovation as
a critical strategic objective, yet struggle
to achieve it because it is not supported by their organizational culture. This workshop guides you through an exploration of what a healthy focus on strategy and culture might look like and how it can support workplace innovation. Based on the final course in
the Graduate Certificate in Workplace Innovation at Royal Roads University, this workshop provides an overview of the concepts and activities that are part of the nine-week online program.

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