Page 18 - Continuing Studies Calendar 2014-2015

Excellent Customer Service
PACS3713
Those who work on the frontlines are directly
under scrutiny to perform amidst sometimes the most dif cult of circumstances
and environments and under pressure! How can we create
a culture of best practices of customer service? Learn how to ensure we honour those who do the work and those who request the service while meeting the needs and objectives of both in an economy that often places a higher value on nancial rather than social or environmental bottom lines.
Facilitator: Brenda Robinson. See bio on page 57.
Length: 2 days
Dates: Mon & Tue, Nov 24 & 25, 2014 Times: 9am-5pm
Cost: $450 + applicable taxes
Best to Register by: Mon, Nov 10, 2014
Managing Time and Priorities - ONLINE PACS3710
Effective time management isn’t about time, it’s about energy. Energy management training will provide you the means to harness your energy. Drill down to the core energy drains in both your personal and work life, gain strategic focus, and come to understand the barriers to sustainability – physiological, cognitive, emotional, nancial and organizational. With the tools of energy management,
you will learn to thrive, rather than just survive, amidst uncertainty and become poised to effectively navigate the turbulence of change.
Facilitator: Jennifer Walinga. See bio on page 59.
Length: 3 weeks online
Dates: Mon, Nov 24-Fri, Dec 12, 2014 Time: asynchronous
Cost: $395 + applicable taxes
Best to Register by: Mon, Nov 10, 2014
Mindfulness at Work
(Oct) PACS3738, (Mar) PACL3739
Mindfulness, our capacity to pay attention, moment-to- moment, on purpose, offers
one of the most powerful
tools for living an engaged, authentic and meaningful life. Skilfully navigating dif cult conversations, competing priorities, tight deadlines, important decisions, chaotic environments, essential relationships and everyday stresses requires clarity, compassion and insight. Mindfulness can help cultivate these innate resources, reminding you of your own basic goodness and wisdom, while developing the attention and awareness necessary to lead yourself and others at home and at work.
Facilitator: Patricia Galaczy. See bio on page 51.
Length: 1 or 2 days
Date: Mon, Oct 20, 2014 orMon&Tue,Mar23&24,2015 Time: 9am-5pm
Cost: (Oct, 1 day) $225 + applicable taxes; (Mar, 2 days) $295 + applicable taxes
Best to Register by: Mon, Oct 6, 2014 or Mon, Mar 9, 2015
Navigating 21st Century Complexity - ONLINE
PACS3746
Some have described our current world as VUCA – Volatile, Uncertain, Complex and Ambiguous. Drawing on a broad range of approaches, this course will help you develop the strategies you need to successfully navigate this new world with less stress and
fear. A deeper understanding of the nature of complexity and the potential it offers for positive change will help you move forward with increased con dence in your ability to navigate our century.
Facilitator: Dave Whittington. See bio on page 59.
Length: 4 weeks online
Date: Mon, Apr 13-Fri, May 8, 2015 Time: asynchronous
Cost: $495 + applicable taxes
Best to Register by: Mon, Mar 30, 2015
Plan the Work, Work the Plan
(Oct) PACS3716, (Mar) PACS3718
Establish key priorities. Write them into your work plan. Stay focused on accomplishing them. It’s that simple! A work team that is consistently focused on accomplishing key priorities and key performance indicators is likely to be highly
effective. And so, of course,
is the supervisor or manager
of that team. Learn to assess strategic goals and how to align your team to those goals while taking into consideration individual objectives and performance as well as delegation commensurate with responsibilities.
Facilitators: Doug Kerr. See bio on page 53.
Length: 2 days
Dates: Tue & Wed, Oct 28 & 29, 2014 orTue&Wed,Mar24&25,2015 Times: 9am-5pm
Cost: $295 + applicable taxes
Best to Register by: Tue, Oct 14, 2014 or Tue, Mar 10, 2015
Positive Strategies for a Healthy Workplace (Nov) PACS3705, (Mar) PACS3706
Workplace wellness is a strategic approach to facilitate motivation, morale and an overall sense of well-being. Learn the top ten strategies
for developing a healthy workplace. Look at styles
and methods that work to produce upbeat, progressive, learning-directed workplaces aimed at getting excellent results from excellent people. Review new perspectives about work and working through communication, collaboration, cooperation, consensus, creativity, con ict resolution, challenge, and community.
16 Royal Roads University Continuing Studies 2014-15
PROFESSIONAL ADVANCEMENT